Terms & Conditions

Welcome to SmartLocks.ae. These Terms & Conditions outline the rules and regulations for using our website, purchasing products, and engaging with our services. By accessing our site or placing an order with us, you agree to these terms.

General Information

Business Name: SmartLocks.ae

Showroom: Dragon Mart 2, Shop FC-29, Dubai, UAE

Email: info@smartlocks.ae

Phone: +971 58 9693191

WhatsApp: +971 56 9833888

SmartLocks.ae reserves the right to update or change these Terms & Conditions at any time. Updates will be effective once published on this page.

Products & Services

We supply smart door locks and related accessories for both retail (B2C) and bulk/wholesale (B2B) customers.

All product specifications, descriptions, and images are provided for guidance and may vary slightly depending on stock or product updates.

Installation services are available in Dubai. Delivery can be arranged across the UAE.

Pricing & Payments

All prices listed on our website are in AED (United Arab Emirates Dirham).

Prices may change without prior notice due to product updates, supplier costs, or promotions.

Full payment is required before delivery or installation unless otherwise agreed in writing for wholesale clients.

We accept bank transfers, cash payments, and other methods as specified during checkout.

Orders & Availability

Orders are subject to availability. In case of stock unavailability, we will inform you and suggest alternatives or a refund.

Wholesale and bulk orders may require advance booking and a deposit.

Delivery & Installation

Standard delivery is offered across all emirates in the UAE. Delivery timelines vary depending on location.

Installation is available in Dubai only and can be scheduled after purchase.

Customers must ensure door compatibility before installation. Our team can assist with door measurement and mortise checks.

Warranty & After-Sales Support

All products come with a local UAE warranty (duration varies per product and is specified on the invoice).

Warranty covers manufacturing defects but does not cover damage caused by misuse, mishandling, or unauthorized repair.

After-sales support is available through our Dubai showroom and WhatsApp support line.

Returns & Refunds

Customers may request a return within 7 days of purchase if the product is unused, in its original packaging, and accompanied by proof of purchase.

Installation and delivery charges are non-refundable.

Refunds (if approved) will be processed through the original payment method within 7–14 business days.

For wholesale/bulk orders, returns are not accepted unless products are defective.

Wholesale & B2B Terms

Bulk/wholesale orders may require a minimum quantity depending on the model.

Wholesale clients may be offered special pricing, subject to written agreement.

Payment terms for wholesale clients must be agreed in advance.

Limitation of Liability

SmartLocks.ae is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

Customers are responsible for ensuring proper use and maintenance of installed locks.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Showroom: Dragon Mart 2, Shop FC-29, Dubai, UAE

Phone: +971 58 9693191

WhatsApp: +971 56 9833888

Email: info@smartlocks.ae