Return & Refund Policy

At SmartLocks.ae, we want our customers to shop with confidence. This Return & Refund Policy explains when and how you can request a return, exchange, or refund for products purchased from us.

Eligibility for Returns

• You may request a return within 7 days of receiving your order.
• Products must be:
• Unused and in original condition
• In their original packaging with all accessories/manuals intact
• Accompanied by proof of purchase (invoice or receipt)
• Installed or used products are not eligible for return unless proven defective.

Non-Returnable Items

The following items cannot be returned or refunded:

• Products damaged due to misuse, mishandling, or improper installation.
• Products altered or repaired by a third party.
• Wholesale or bulk orders (except in the case of manufacturing defects).
• Clearance, promotional, or discounted items marked as “final sale.”

Refunds

• Once your return is inspected and approved, a refund will be issued using the original payment method.
• Refunds are typically processed within 7–14 business days.
• Delivery and installation charges are non-refundable.

Exchanges

• If you prefer, eligible returns may be exchanged for another model of equal or higher value (price difference to be paid by the customer).
• Exchanges are subject to product availability.

Defective or Damaged Products

• If you receive a defective or damaged product, notify us within 48 hours of delivery or installation.
• Our team will inspect the issue and arrange for repair, replacement, or refund as per warranty conditions.

Wholesale & B2B Orders

• Wholesale and bulk orders are subject to special pricing and agreements.
• Returns are not accepted for wholesale orders unless products are defective.
• Any approved replacements will be arranged as per the agreement terms.

How to Request a Return or Refund

To initiate a return, exchange, or refund, please contact us:

• Showroom: Dragon Mart 2, Shop FC-29, Dubai, UAE
• Phone: +971 58 9693191
• WhatsApp: +971 56 9833888
• Email: info@smartlocks.ae

Our customer support team will guide you through the process.

Policy Updates

SmartLocks.ae reserves the right to update this Return & Refund Policy at any time. Changes will be effective immediately once published on this page.