Privacy Policy

At SmartLocks.ae, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or purchase our products and services.

By using our website or providing your details, you agree to the practices described in this policy.Information We Collect

We may collect the following types of information:

Personal details: Name, phone number, email address, and billing/delivery address.

Order details: Product purchases, payment information, and transaction history.

Technical information: IP address, browser type, and usage data collected automatically when you visit our website.

Communication data: WhatsApp messages, emails, or phone calls you make to our support team.

How We Use Your Information

We use your information to:

Process and deliver your orders

Provide customer service and after-sales support

Respond to inquiries and quotations

Improve our website and services

Share updates on products, promotions, or services (only if you have opted in)

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your details only with trusted service providers (e.g., delivery partners, installation teams, payment processors) to complete your order.

If required by law, we may disclose information to regulatory authorities in the UAE.

Data Security

We use secure servers and encryption where necessary to protect your personal information.

Access to personal data is restricted to authorized staff only.

While we take every precaution, SmartLocks.ae cannot guarantee 100% protection from cyber threats.

Cookies & Website Tracking

Our website may use cookies to improve user experience and analyze site traffic.

You may disable cookies in your browser settings, but this could affect site functionality.

Your Rights

You have the right to:

Request access to the personal data we hold about you

Correct or update your information

Request deletion of your personal data (subject to legal and contractual obligations)

Opt out of marketing communications at any time

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy

SmartLocks.ae may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

Showroom: Dragon Mart 2, Shop FC-29, Dubai, UAE

Phone: +971 58 9693191

WhatsApp: +971 56 9833888

Email: info@smartlocks.ae